I travelled to Glasgow the other week for business with Easyjet
and on the return leg was told in a rather unapologetic manner by a
lady in orange that the flight was delayed or cancelled and it was
not their fault.
I pressed the lady for an explanation as it was already 10pm and
I needed some clarity as to what I should do. Should I wait
at the airport or book a hotel room for the night? I was told
it was due to circumstances out of their control (planes needed
elsewhere), and that I could leave the airport but if I did it was
all at my cost.
Sound familiar? After all, we get what we pay for don't we?
You will be delighted to read that the law is far friendlier to you
than Easyjet was to me.
For any flight within the EU you are entitled to claim
compensation for delays and cancellation. The airline doesn't
have a choice - its the law and you can personally enforce it.
You may be aware that the response given by the airline is often
cited as being 'circumstances out of our control', which is a
legitimate defence but the courts have ruled that the only things
which are really out of the airlines' control are what we usually
refer to as 'acts of god'. Engine trouble, technical and
mechancial errors, strikes are not beyond their control.
Claim back £100s in flight cancellation
compensation.
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