Consumer Law Blog

EasyJet Unfair Charges and Complaints

I travelled to Glasgow the other week for business with Easyjet and on the return leg was told in a rather unapologetic manner by a lady in orange that the flight was delayed or cancelled and it was not their fault.

I pressed the lady for an explanation as it was already 10pm and I needed some clarity as to what I should do.  Should I wait at the airport or book a hotel room for the night?  I was told it was due to circumstances out of their control (planes needed elsewhere), and that I could leave the airport but if I did it was all at my cost.

Sound familiar? After all, we get what we pay for don't we? You will be delighted to read that the law is far friendlier to you than Easyjet was to me.

For any flight within the EU you are entitled to claim compensation for delays and cancellation. The airline doesn't have a choice - its the law and you can personally enforce it.

You may be aware that the response given by the airline is often cited as being 'circumstances out of our control', which is a legitimate defence but the courts have ruled that the only things which are really out of the airlines' control are what we usually refer to as 'acts of god'.  Engine trouble, technical and mechancial errors, strikes are not beyond their control. 

Claim back £100s in flight cancellation compensation.

Comments (0)