Consumer Law Blog
EasyJet and Ryanair telephone numbers and addresses for complaintsby Claims Financial 22 June 2010
It is very easy to book and pay with budget airlines but in my experience very difficult to complain to them when something goes wrong.
They say you get what you pay for, but fortunately for us all that is not legally the case. Under the Sale and Supply of Goods and Services Act 1982 a supplier must exercise reasonable care and skill regardless of price, and if you have flown with Easyjet or Ryanair and been let down (like I have) then you have statutory rights for delay/cancellation and other things too.
We have put together a free guide on flight delay/cancellation compensation which can be found at: /flight-delay-compensation.aspx
There are a few options when claiming or complaining to Easyjet or Ryanair.
- If you paid for your tickets with a credit card then you can claim against your credit card provider under section 75 Consumer Credit Act. Under section 75, your credit card provider is equally responsible/liable with the retailer for your purchase. See: /section-75-claims.aspx
2. Easyjet telephone number: 0871 244 2366 (10p a minute).
London Luton Airport
Ryanair telephone number: The most recent number that we've been told someone has got through on is 00 3531 2480856
Ryanair Customer Standards
Corporate Head Office
If the airline does not cooperate you can either:
Issue a claim using Money Claim Online - see: /small-claims-court.aspx
Take it to the airline's regulators who have powers to fine companies like Easyjet - go to: Air Transport Users Council on 020 7240 6061 or firstname.lastname@example.org.
Start your claim here
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