Consumer Law Blog

EasyJet and Ryanair telephone numbers and addresses for complaints

by Claims Financial 22 June 2010

It is very easy to book and pay with budget airlines but in my experience very difficult to complain to them when something goes wrong.

They say you get what you pay for, but fortunately for us all that is not legally the case.  Under the Sale and Supply of Goods and Services Act 1982 a supplier must exercise reasonable care and skill regardless of price, and if you have flown with Easyjet or Ryanair and been let down (like I have) then you have statutory rights for delay/cancellation and other things too.

We have put together a free guide on flight delay/cancellation compensation which can be found at:  /flight-delay-compensation.aspx

There are a few options when claiming or complaining to Easyjet or Ryanair.

  1. If you paid for your tickets with a credit card then you can claim against your credit card provider under section 75 Consumer Credit Act.  Under section 75, your credit card provider is equally responsible/liable with the retailer for your purchase. See: /section-75-claims.aspx

      2.    Easyjet telephone number: 0871 244 2366   (10p a minute).

Address:

easyJet plc
Hangar 89
London Luton Airport
Bedfordshire
LU2 9PF

Ryanair telephone number:  The most recent number that we've been told someone has got through on is 00 3531 2480856

Address: 

Ryanair Customer Standards
Corporate Head Office
Dublin Airport
Co Dublin
Ireland

 

If the airline does not cooperate you  can either:

Issue a claim using Money Claim Online - see: /small-claims-court.aspx

Or

Take it to the airline's regulators who have powers to fine companies like Easyjet - go to:  Air Transport Users Council on 020 7240 6061 or complaints@auc.org.uk.


Comments (6)

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Comments

  • Eleanor

    11/07/10 at 16:23

    Thanks for the useful info. I am writing a letter of complaint to Ryanair. A fight broke out between drunk passengers - blood everywhere that we had to walk through when disembarking.

  • Arlene Allen

    26/07/10 at 10:09

    We were leaving Faro on 17th July as a party of 5 and upon arriving to check in were told that only 2 of us could board. We were 2 adults and 3 children, not a family but a unit. I had to let my friend go through with her 10 year old daughter and I remained with her other son and my 11 year old son. We were taken to a 5 star hotel and given 15 euros per person for dinner, I spent more than 60 extra euros on chicken nuggets and a few drinks. I also paid for 2 taxis instead of one which cost another £70. I shall be complaining because apart from all that the inconvenience was insurmountable, I had to get the boys turned round the next day and go to work. It was really poor and no-one actually said sorry in any of the process. It is just not good enough.

  • julie f glen

    24/10/10 at 20:08

    hi there bradley, i have just been reading your very intresting report/imfo site. thankyou so much fo this i am having prob,s with easy jet re, recent industrial action in spain and france.......to cut it short we got stuck there whilst on our hols, i had to get back as i was starting chemo so had 2 pay for 2 nights extra in hotel and other flights home, easy jet could not get us home till 9 days later!!!!!!!!!!!!absolutly appaulling i know. there are many other reason i had to get back but i wont boar u with them....suffice to say i am deeply out of pocket. this was all suppose to be a nice relaxing holiday with some qualitiy time with my daughter and prior to starting chemo. it turned out to be a total nightmare!!!!!!!!....hey ho moan over. i just wanted to thank you such imformative imformation. i bet there,s lots of other grateful people to you. with kind regards Julie F Glen.

  • mrs bernice roe

    15/02/11 at 14:06

    I HAVE SENT 2 FAXES AND SPOKE TO CUSTOMER SERVICES 3 TIMES, WITH NO REPLY AT ALL I AM NOT HAPPY IN BRIEF WE TRAVELLED WITH RYANAIR TO IRELAND ON DECEMBER 23RD 2010 FOR 7 NIGHTS WAS CCHARGED £120 FOR NOT BEING ABLE TO GET THE TICKETS ONLINE THE REASON FOR THIS WAS DUE TO RYANAIR MAKEING AN ERROR WITH THE EMAIL ADDRESS I WAS SENT ALL THE FLIGHT DETAILS TO THE ABOVE EMAIL, BUT RYANAI4R HAD GOT REDROE33@YAHOO.COM HOW CAN THIS BE.!!

  • Chris John

    04/04/11 at 11:04

    Many thanks to Bradley Askew. It is EXTREMELY difficult to find this sort of info. anywhere else.

  • Gurgy

    17/06/11 at 15:45

    My partner was supposed to come back to the UK today from Geneva with our one month old baby, she arrived 7mn late for boarding and because she had a luggage, they didn't want to let her in (they let another passenger with no luggage get in although she was more late). Then they finally proposed to get her in send the luggage in a later flight, which we accepted, but they then retracted this offer. When my partner asked to change her flight, the EJ staff invited her to go to an internet café to change it ... This is absolutely outrageous.
    With behaviour like this, they are very close from being as bad as Ryan Air who has the most awful reputation in the flight industry