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Consumer Law Blog

I (Brad) am a non-practising solicitor.

I worked in a leading national firm (Lyons Davidson) until founding Claims Financial in July 2007 to assist consumers with legal disputes.  My mission is to help bring civil justice to the masses by 'getting the word out' and putting together FREE Claiming Guides 

Note: The subjects discussed are not advice and are generic and may not apply to your specific circumstances. We would always recommend you seek independent legal advice from a solicitor.

EasyJet Unfair Charges and Complaints

by Bradley Askew 09 March 2010

I travelled to Glasgow the other week for business with Easyjet and on the return leg was told in a rather unapologetic manner by a lady in orange that the flight was delayed or cancelled and it was not their fault.

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British Airways Strike - last minute deal?

by Bradley Askew 09 March 2010

Is Unite trying to wiggle it's way out of a pickle. It hasn't made many friends because it seems that the public is behind BA not the union. Afterall, the cabin crew already earn twice their counter parts at other airlines. If the airline doesn't reduce costs everyone loses.

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BA Cabin Crew Strike and Unite

by Bradley Askew 08 March 2010

British Airways cabin crew strikes are soon to begin and I know I am not the only one who is thoroughly confused and concerned that Unite (the trade union), may only be interested in 'winning' for its own reputation's sake rather than the bigger picture.

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Ryanair Complaints and Unfair Charges

by Bradley Askew 07 March 2010

Is it just me or are the headline fairs for low cost airlines becoming more and more silly? I just booked a family flight to Bezier from Bristol and the booking process started well but ended badly.

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Bank Charges and Govan Law Center

by Bradley Askew 07 March 2010

Bank Charges Claims may yet see payouts following a victory by Govan Law Centre which won the right to challenge charges under a different law.

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Reclaim Care Home Fees Victory - £150k PLus

by Bradley Askew 07 March 2010

Last week saw a 'whopper' win (albeit the details are still being fleshed out). It is a weird situation that in the UK anywhere between 100,000 and 300,000 people (or more likely their estate), have claims averaging £60,000.

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Ryanair Unfair Charges

by Bradley Askew 04 January 2010

The OFT has today criticised Ryanair's charges on the basis that they are confusing and virtually 'taunt' consumers.

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Mis-sold Gap Insurance

by Bradley Askew 31 December 2009

I was speaking to a gentleman the other day and he told me how he had purchased a second hand car recently (2 year old 4X4) and how it took a while haggling over the price but when it came to the paperowkr it was as if things went into fast forward and he was rushed, told about 'standard included extras' and when he questioned it he was told its 'normal' you need to have that and the salesman just changed the topic.

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Returning unwanted gifts

by Bradley Askew 29 December 2009

This Christmas I, like you, received many wonderful gifts but also a few that I didn't fully appreciate or 'understand', and one that was defective.

I have the receipts and on the one hand it feels cheeky to take them back to the shops, on the other, I know that I would be wasting my friend's money if it pretended to love it but secretly hid it in my wardrobe until I can 'pass in on'.

I am of course talking about returning unwanted gifts and also your rights in retruning goods which are defective.

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Claim Against the Credit Card

by Bradley Askew 27 December 2009

Tis the season to be jolly but purchasing expensive consumer goods with a credit card is not folly. There may be statutes and court cases that demonstrate that you have rights as a consumer but that is not very much use when you complain about faulty/defective products to the company that sold them to you and they tell you its not their problem. Buying with a credit card gives you extra protection.

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