Bank Charges - FAQ
Bank Refunds - Frequently Asked Questions
How long will it take?
Bank Charges are on hold pending the House of Lords judgment and
the Office of Fair Trading's decision. No one knows but
experts suggest that refunds may be paid in the next 3-6
months. Regardless of this, please lodge your claim as soon
as possible as time limits apply.
Can I claim charges that have been applied to my credit
cards as well as my current account?
Yes you can. We can help you get back all penalty charges
applied to your credit cards. Please see our Credit Card
Charges service.
I have moved bank and no longer have an account, does
that matter?
No, we can still make a full claim for all charges in the last 6
years.
Do you think the bank will close my account if I make a
claim?
"The Banking Code Standards Board" states that the banks should
not take a "disproportionate response" and should always treat
customers "sympathetically and positively" but we cannot offer any
guarantee that the account will not be closed as their conduct is
out of our hands.
Will the Bank contact me?
They shouldn't contact you, as you will have given us authority
to act on your behalf. If they do contact you concerning your claim
for bank charges then please simply refer them to us.
What if the bank refuses to cooperate?
We are experts at dealing with the banks and know what to
do.
Will this process effect my credit rating?
No, it will not have any effect on your credit rating.
Will my claim definitely be successful?
There are no guarantees but apart from one or two unusual cases
that you have probably read about in the papers, the banks have
reluctantly settled all claims to avoid a binding court
precedent.
Can I claim for more than 6 years of
charges?
No. As a matter of law you can only claim back six years from
the date of your claim.
Claims Financial